Refund & Cancellation Policy

This policy covers what Cloutal sells in its own name — plan subscriptions, storage and file preservation. It does not cover photographs, video or other work bought from a Seller on Cloutal Media: those are the Seller’s own sales under their own terms. See Purchases from a Seller below.

Cancelling a subscription

You can cancel at any time from your account page — no case, no email, no notice period. Cancelling stops future renewals. Your plan continues until the end of the period you have already paid for, and is not pro-rated.

Storage and preservation

Cloud storage and file preservation are not refundable. The cost is incurred when the space is reserved and the copies are written, so it is not recoverable once a term has started. Cancelling stops future charges; it does not refund the current period or an unused part of a term.

A recovery restores access to archived media for a fixed window. It buys access rather than storage, is charged once, and is likewise not refundable.

Free trial

Where a plan is offered with a free trial you will not be charged during the trial if you cancel before it ends.

Purchases from a Seller

Photographs, video and related goods bought on Cloutal Media are supplied by the Seller, not by Cloutal. Their terms of sale govern cancellations and refunds, and a request goes to them — their contact details are on your receipt and their storefront. See the Cloutal Media Terms of Service.

Statutory rights

Nothing in this policy limits any non-waivable statutory refund or cancellation rights you may have under applicable consumer-protection law.

Something went wrong

If you were charged in error, or a service did not work as described, open a case from the support page using the email you purchased with and include your order details. We reply within 3–5 business days.